Connecting The Dots Across Channels with Omni-Channel Fulfillment

PLAYBOOK

Consumers are expecting more and more from retailers and the overall shopping experience. They expect convenience, ease of use, fast and free delivery, and flexible fulfillment options like buying online, pickup in store and return to store.

With the heightened expectations of shoppers for convenience and service, retailers have to be able to provide a seamless omni-channel experience that merges both online and in-store. By properly leveraging store networks, streamlining order execution and enabling customers, retailers can create an omni-channel fulfillment strategy that gives shoppers visibility to inventory and flexible fulfillment options while also ensuring the customer delivery promise is met in the most efficient and cost effective way possible.

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